Ward Property Works provides property maintenance, exterior cleaning, and handyman services.

Contact: +44 (0) 7947 482 547

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Quotes & Pricing

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• All quotes are provided based on the information available at the time.

• Quotes are valid for 14 days unless stated otherwise.

• Final pricing may change if the condition of the property differs significantly from what was described or visible.

• Any changes will be discussed and agreed before continuing work.

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Booking & Cancellations

• Bookings are confirmed once agreed via message, call, or email.

• At least 24 hours’ notice is required for cancellations or rescheduling.

• We reserve the right to reschedule due to weather or unforeseen circumstances.

 

Payment Terms

• Payment is due upon completion of the work, unless agreed otherwise in advance.

• Accepted payment methods: bank transfer or cash

• Deposits may be required for larger jobs. 

 

Customer Responsibilities

• Customers must provide safe and reasonable access to the work area.

• Access to water and/or electricity may be required unless agreed otherwise.

• The work area should be cleared of personal items where possible.

• Customers must inform us of any known issues (e.g. loose paving, damaged surfaces).

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Nature of Work & Results

• Results may vary depending on the condition, age, and material of the surface.

• Some stains or marks may not be fully removable.

• Pressure washing may reveal pre-existing damage or wear.

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Liability

• We carry public liability insurance.

• We take reasonable care when carrying out all work.

• We are not responsible for:

  • Pre-existing damage

  • Weak or deteriorated surfaces

  • Damage resulting from undisclosed issues

• Nothing in these terms limits liability for death or personal injury caused by negligence (required by UK law).

 

Right to Refuse or Stop Work

We reserve the right to refuse or stop work if:

• Conditions are unsafe

• The job differs significantly from what was agreed

• There is risk of damage beyond reasonable control

 

Complaints

If you are not satisfied, please contact us within 48 hours of the job being completed. We will aim to resolve any issues fairly and promptly.

 

Privacy

• We only collect information necessary to provide our services (name, address, contact details).

• Your data is not shared with third parties.

• Information is used only for communication, bookings, and record-keeping.